Betbot's Privacy Policy — Your information is completely safe with us

Scope & Applicability

Betbot.bio (referred to here as "betbot", "we", or "the platform") is one of Bangladesh's most trusted online gaming and betting platforms. This privacy policy explains how betbot collects, stores, uses, and protects our members' personal information.

This privacy policy applies to the betbot.bio website, mobile application, and all of betbot's digital services. It takes effect from the moment you register, log in, play games, make a deposit, or interact with betbot in any way.

Betbot believes your privacy is a fundamental right. We are committed to being fully transparent about what we do — and do not do — with your information. betbot's privacy policy is built in accordance with international data protection standards.

What information betbot collects

Betbot collects only the information necessary to provide its services properly. We do not collect data beyond what is needed. Below is a breakdown of the types of information betbot collects:

Betbot automatically collects certain technical data — such as your device's IP address, browser type, and pages visited along with time spent on each. This information is used solely to ensure platform functionality and security.

How betbot uses your information

Betbot uses your information only for specific, legitimate purposes. Your data is never used for anything beyond those purposes without your consent. The main reasons betbot processes your information are:

• To complete account registration and identity verification
• To deliver betbot's gaming and betting services without interruption
• To securely process deposit and withdrawal transactions
• To ensure account security and prevent fraud
• To accurately deliver bonuses, promotions, and VIP benefits
• To provide customer service and support
• To support the implementation of responsible gaming policies
• To improve betbot's services and user experience
• To meet legal and regulatory obligations

Betbot never sells your information to third parties for marketing purposes. If betbot sends you promotional emails, you will always have the option to unsubscribe.

Data Sharing & Third-Party Policy

Betbot never sells, rents, or trades your personal information to third parties. There are, however, limited circumstances where sharing certain information may be necessary:

• Payment Processor: Information is only shared with Mobile Banking, Nagad, or other approved payment providers to the extent necessary to process transactions.
• Legal authorities: Information may be disclosed in accordance with lawful orders from courts or government authorities.
• Fraud Prevention: If money laundering or any other illegal activity is detected, the relevant authorities will be notified.
• Technology Provider: Trusted technology partners responsible for betbot's server operations and security may have limited access to certain data — but they are held to the same privacy standards.
• Business Changes: Members will be informed in advance in the event of any change in betbot's ownership or merger.

Before sharing data with any third party, betbot ensures that party upholds the same level of privacy protection. betbot never sells information to advertisers or data brokers.

Cookies & Tracking Technologies

Betbot uses cookies and similar technologies to improve the quality of its website and app. Cookies are small text files stored on your device. betbot uses the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security. Disabling these cookies will prevent betbot from functioning properly.
• Functional Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To understand which pages are used most, so betbot can continue improving its services.
• Security Cookies: To detect fraud and bot activity.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of some betbot services.

Data Security Measures

Betbot applies industry-leading security technology to protect your data. Our security systems operate 24 hours a day, 7 days a week.

• All data transfers are secured with 256-bit SSL/TLS encryption
• Passwords are stored using bcrypt hashing — never stored in plain text
• Two-Factor Authentication (2FA) is available for all accounts
• Suspicious logins are automatically detected and blocked
• Regular security audits and penetration testing are conducted
• Data backups are stored securely on encrypted servers
• Betbot staff access to data is limited strictly to what is necessary

While betbot takes every precaution to protect your data, no one can guarantee 100% security on the internet. We encourage all betbot members to use a strong password, never share it with anyone, and keep 2FA enabled.

Your rights regarding your information

Betbot believes every member should have full control over their own data. To that end, betbot gives you the following rights:

• Right to Access: You can view the information betbot holds about you at any time.
• Right to Rectification: If any of your information is incorrect, you can update it through Account Settings or by contacting Support.
• Right to Erasure: Where there is no legal obligation, data will be deleted upon your request.
• Data Portability: You can request a copy of your data in a portable format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

To exercise any of these rights, contact betbot's support team. betbot typically responds to such requests within 30 business days.

Protection of underage members

Betbot strictly does not serve anyone under the age of 18. In line with betbot's privacy policy, no data from minors is collected or processed.

Age verification is strictly enforced at registration. If betbot determines that a member registered under the age of 18, their account will be suspended immediately and all associated data will be deleted.

If you suspect a minor is using betbot, please notify betbot Support immediately. We will take prompt action.

Data Retention Period

Betbot does not retain data longer than necessary. How long information is kept depends on its type and applicable legal requirements:

• Account information: For as long as the account is active and up to a maximum of 5 years after closure.
• Transaction Records: Financial regulations require a minimum retention period of 5–7 years.
• KYC documents: Certain data may be retained for a specified period after account closure due to legal requirements.
• Cookie Data: Session cookies are deleted when the browser is closed; all other cookies last up to 12 months.
• Support Conversations: Retained for up to 2 years after the issue is resolved.

Once the retention period expires, betbot automatically deletes or anonymizes your data. No backup copies are transferred to third parties prior to deletion.

Changes to the Privacy Policy

Betbot may update this privacy policy from time to time. Where changes are significant, members will be notified in advance by email or platform notification.

The date of the last update will always be visible at the top of this page. Continuing to use betbot after any changes means you accept the updated Privacy Policy. We recommend checking this page regularly.

Privacy-Related Contact

If you have any questions, complaints, or requests regarding betbot's privacy policy, please get in touch. betbot's dedicated privacy team is always here to help.

To get in touch, use the betbot Support email: [email protected]. Responses are typically provided within 24–48 hours. For urgent matters, you can use betbot's live chat support.

Your privacy is betbot's top priority. We take every complaint seriously and work to resolve issues promptly.